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Housing: Complaints

Question for Ministry of Housing, Communities and Local Government

UIN 174199, tabled on 23 March 2021

To ask the Secretary of State for Housing, Communities and Local Government, what steps his Department has taken to establish the Housing Complaints Resolution Service proposed in January 2019.

Answered on

31 March 2021

In summer 2019 the Department established the Redress Reform Working Group to help improve redress across the housing market and consider a Housing Complaints Resolution Service. Work was paused to prioritise the response to the pandemic but we continue to work on improving redress and meet with members of the Redress Reform Working Group.