To ask the Secretary of State for Housing, Communities and Local Government, what steps his Department has taken to improve leaseholders’ access to redress in cases where reported longstanding disrepair has not been adequately addressed.
31 March 2021
Currently leaseholders’ access to redress depends on who manages their property. Leaseholders living in properties being managed by managing agents and those by housing associations or local authorities already have existing routes for redress including complaints procedures and government-recognised redress schemes. There is a gap in redress for leaseholders where their freeholder does not employ a managing agent and carries out their own property management on their leasehold property. In such circumstances, the freeholder is not required to sign up to a redress scheme. The Government intends to require freeholders of leasehold properties who do not employ a managing agent to join a redress scheme and will bring forward legislation when parliamentary time allows.
In summer 2019 the Department also established the Redress Reform Working Group to help improve redress across the housing market and consider a Housing Complaints Resolution Service. Work was paused to prioritise the response to the pandemic but we continue to work on improving redress and meet with members of the Redress Reform Working Group.