To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 March 2021 to Question 162619, what plans she has to improve (a) awareness of and (b) access to the funeral expenses payment scheme.
26 March 2021
We regularly review and take action to improve the awareness and accessibility of the Funeral Expenses Payment scheme, working with a range of stakeholders.
This includes refreshing the ‘Get help with funeral costs’ information on GOV.UK. We have also revised the Department leaflet ‘What to do when someone dies’ to provide a clear step-by-step guide that signposts to available financial support including Funeral Expenses Payment. This has been shared extensively. We also plan to attend a number of funeral industry events in 2021 to raise awareness and understanding of the Funeral Expenses Payment scheme.
We have taken steps to improve access to the Funeral Expenses Payment scheme. The Bereavement Service helpline operates a Freephone service to report a death and to initiate a Funeral Expenses Payment claim. The Department has worked closely with voluntary groups, hospitals, Registrars and Funeral Directors to ensure that the bereaved are signposted to the helpline for further support. Funeral Directors are able to submit evidence electronically to support a Funeral Expenses Payment claim and we continue to work on identifying a secure digital solution to extend this option to applicants.
Telephone: 0800 731 0469
Welsh language: 0800 731 0453
Textphone: 0800 731 0464
Welsh language: 0800 731 0456