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Heathrow Airport: Standards

Question for Home Office

UIN 170636, tabled on 17 March 2021

To ask the Secretary of State for the Home Department, what steps he is taking to reduce queues at Heathrow airport.

Answered on

26 March 2021

Wait times in airports can be caused by a number of factors, not just related to resourcing. This includes all mandated border security activity, the volume of immigration case working, additional support and checks in relation to Covid-19, and specific security activity.

Our teams seek to balance this range of tasking each day. Whilst mindful of passenger wait times and experience, our primary objective is to ensure the security of the border

Like all public services operating throughout this unprecedented global pandemic, there have been additional pressures placed on Border Force and the safety of the public and our staff remains our priority.

Resource and staffing requirements at every port, including Heathrow, are continually reviewed by Border Force working with airport operators including Heathrow Airport Ltd. Resources are deployed flexibly as and when they are required.

Answered by

Home Office