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Postal Services

Question for Department for Business, Energy and Industrial Strategy

UIN 169834, tabled on 16 March 2021

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to ensure that everyone is able to access their post safely, including those affected by (a) domestic abuse and (b) homelessness.

Answered on

24 March 2021

The Government recognises the importance of access to post for all users, especially those that are homeless or suffer at the hands of domestic abuse. The universal postal service is intended to provide an accessible postal service for all.

Royal Mail operates two services to help vulnerable customers have access to their post. Its redirection service can be specially accessed by people with personal safety concerns and its PO Box service provides options for customers designed to meet specific circumstances and preferences.

The Government will continue to work with Royal Mail and the Post Office on how vulnerable groups can best be supported.