To ask Her Majesty's Government what steps they are taking to ensure that pensioners with (1) vision, and (2) hearing, impairments are able to apply for Pension Credit.
11 March 2021
Individuals wishing to claim Pension Credit can do so by telephone, online or by postal claim form. Within these three options, there are a number of different ways the Department communicates with people with visual or hearing impairments. These include large print, Braille and British sign language options. Hearing loop, textphone and Next Generation Text relay facilities are also available.
More generally, people wishing to claim Pension Credit who need help to do so can receive help from family members, friends or voluntary organisations such as Citizens Advice or Age UK.