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Courier Services: Conditions of Employment

Question for Department for Business, Energy and Industrial Strategy

UIN HL13686, tabled on 24 February 2021

To ask Her Majesty's Government what assessment they have made of the working conditions of courier drivers; and what steps they are taking to ensure that such drivers are not paid less than the national minimum wage.

Answered on

10 March 2021

This Government is clear that everyone deserves to be treated fairly at work and rewarded for their contribution to the economy, both in terms of fair pay and fair working conditions. An individual’s entitlement to the minimum wage depends on their employment status and whether they are classed as a worker. We are clear that anyone entitled to be paid the minimum wage should receive it.

We have more than doubled the budget for minimum wage enforcement and compliance, rising to £27.5 million for 20/21, up from £13.2 million in 2015/16. In 2019/20 HM Revenue & Customs (HMRC) identified £20.8 million in arrears for over 263,000 workers and issued over just under 1,000 penalties totalling £18.5 million to non-compliant employers.

We would encourage anyone who thinks they are being underpaid to report this. Workers can call the Acas helpline (0300 123 1100) for free, impartial and confidential advice about their rights and entitlements and Acas will pass cases onto HMRC where appropriate. HMRC follows up on every worker complaint it receives, even those which are anonymous.