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General Practitioners: Telephone Services

Question for Department of Health and Social Care

UIN 148888, tabled on 3 February 2021

To ask the Secretary of State for Health and Social Care, pursuant to the Answer of 29 January 2021 to Question 140238 on General Practitioners: Coronavirus, whether he has plans to collect data on GP phone reception capacity.

Answered on

27 April 2021

NHS England and NHS Improvement advise that they have no plans to collect data on general practitioner phone capacity. NHS England and NHS Improvement are working with a number of areas to test advanced telephony requirements and/or specifications, which will improve telephone capacity. NHS England and NHS Improvement intend to share learning from these areas to support practices across the country to improve telephony.