To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 3 February 2021 to Question 145730, what the 10 Key Performance Indicators were in the contract awarded to ICF for administering the Green Homes Grant scheme.
Answered on
8 February 2021
The contract has 10 Key Performance Indicators, which cover four major areas: Digital Platform; Customer Journey and Payment; Fraud and Audit; and Call Centre.
Answered by
Department for Business, Energy and Industrial Strategy
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