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Winter Fuel Payments

Question for Department for Work and Pensions

UIN 146912, tabled on 1 February 2021

To ask the Secretary of State for Work and Pensions, what steps she is taking to tackle delays in the payment of the winter fuel payment.

This answer is the replacement for a previous holding answer.

Answered on

5 February 2021

DWP paid ninety-nine per cent of payments on time, which equated to 11.4 Million payments.

DWP has deployed additional resources to ensure that the remaining Winter Fuel Payments are made as soon as possible, as well as boosting our capacity to handle an increase in telephone enquiries.

The remaining 1% of payments, and supplementary payments generated by a customer’s change of circumstances, will be made by 31 March 2021.

Named day
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