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Universal Credit: ICT

Question for Department for Work and Pensions

UIN 143772, tabled on 26 January 2021

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 14 January 2021 to Question 137948, what the exceptions are to providing an individual with an explanation of amendments to their universal credit journal.

Answered on

1 February 2021

In response to Questions 137946, 137947 and 137948, where a journal entry is modified or removed, an explanation should also be supplied through the journal. As claimant circumstances can be varied and complex, Work Coaches and Case Managers, using their knowledge of an individual claimant’s needs, are also able to use their discretion to communicate through an alternative channel, such as telephone or SMS, where this better suits the needs of the claimant, or where actions on the journal need additional clarification.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.