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Work Capability Assessment: Surveys

Question for Department for Work and Pensions

UIN 142087, tabled on 22 January 2021

To ask the Secretary of State for Work and Pensions, if she will change the timing of Maximus' customer satisfaction survey for claimants undergoing assessments for work capability assessments.

Answered on

27 January 2021

Assessment providers are monitored and managed against a range of measures, including customer satisfaction. It is essential we receive ongoing feedback from customers and we invite a random sample of customers to provide feedback on the service they receive each month.

There are currently no plans to change the timing of the customer satisfaction survey.