To ask Her Majesty's Government what plans they have to improve the website webchat services provided by the Driver and Vehicle Licensing Agency.
Answered on
20 January 2021
Over recent months the Driver and Vehicle Licensing Agency (DVLA) has made a number of enhancements to both its webchat and associated chatbot services. It has introduced seven new services that include a webchat/chatbot service for queries relating to online driver licensing, the EU transition and the pandemic.
The DVLA intends to roll out webchat to further services over the coming months and keeps the service under continuous review based on customer feedback.
Answered by
Department for Transport