To ask the Secretary of State for the Home Department, what proportion of correspondence sent by hon. Members to UKVI receive a substantive response within the 20-day service standard.
Answered on
13 January 2021
UK Visas and Immigration work to a target of responding to 95% of Ministerial correspondence within 20 working days.
Performance has been impacted by an increase in the volume of correspondence received, alongside the need for Ministers and officials to instigate a remote process for drafting and signing correspondence during the period of COVID-19 restrictions. An action plan is currently in place to clear backlogs and drive up performance.
The latest published data on UKVI performance against the service standard which includes data up to and including the end of quarter 3-2020/21 is held at:
https://www.gov.uk/government/publications/customer-service-operations-data-november-2020