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Universal Credit: Maladministration

Question for Department for Work and Pensions

UIN 134451, tabled on 8 January 2021

To ask the Secretary of State for Work and Pensions, whether her Department’s staff can retrospectively correct information posted on a claimant’s universal credit journal without including an acknowledgement of the Department’s error.

Answered on

13 January 2021

Work Coaches and Case Managers are prevented from amending or deleting Universal Credit journal entries made by a claimant.

Staff members can retrospectively amend information they have posted to the Universal Credit journal, however claimants should receive an explanation to justify the amendment.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.