To ask Her Majesty's Government whether they collect data on people's experience of remote court hearings; and, if not, what plans they have to do so.
21 January 2021
HM Courts and Tribunals Service (HMCTS) are evaluating the use of remote hearings during the Covid-19 outbreak. This will include a large-scale survey of over 5000 public users, capturing their experiences of and attitudes to remote hearings. Survey findings will be supplemented by in-depth interviews with users on their experiences. HMCTS will publish the findings of the evaluation once it is complete and has been quality assured.
In addition, as part of HMCTS’s ongoing perceptions work, all users can complete a short feedback survey on how they found their remote hearing.
HMCTS are also continuing to develop the Video Hearings Service as part of Reform. The Video Hearings Service is being tested in a small number of courts, and HMCTS are conducting research with users on their experiences to inform development of the service.