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Personal Independence Payment: Coronavirus

Question for Department for Work and Pensions

UIN 130132, tabled on 15 December 2020

To ask the Secretary of State for Work and Pensions, what assessment she has made of the accuracy of telephone-based personal independence payment assessments compared with face-to-face appointments.

Answered on

17 December 2020

The department is committed to improving the assessment process and ensuring that claimants receive high quality, objective and accurate assessments, as part of the suite of evidence the department uses to decide entitlement. We are closely monitoring all new assessment processes, including telephone assessments, to ensure they are working well for those claiming Personal Independence Payment, as well as providing the right level of information to allow claims to be assessed.