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Cabinet Office: Internet and Telephone Services

Question for Cabinet Office

UIN 130004, tabled on 15 December 2020

To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, which of her Department's dedicated (a) telephone helpline and (b) email service individuals and companies should use in the event that they have problems and questions arising from the end of the transition period which cannot be answered from the resources available on; and what hours those services will be fully staffed and operational from 28 December 2020 to 4 January 2021 inclusive.

Answered on

11 January 2021

The transition period has now ended. As your question acknowledges, the latest guidance for businesses and citizens is available on

This information is supplemented by departmental helplines and forums where businesses can access more detailed and specific guidance.

For questions relating to the Northern Ireland Protocol, specific information is available from the Trader Support Service and the Movement Assistance Scheme.

Answered by

Cabinet Office
Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.