To ask the Secretary of State for Business, Energy and Industrial Strategy, how many staff and at what grades are operating his Department’s business support (a) email enquiry service and (b) telephone enquiry service via the 0207 215 5000 helpline; and what hours those services will be fully staffed and operational from 28 December 2020 to 4 January 2021 inclusive.
11 January 2021
The Departmental Enquiry Service (The Enquiry Unit - 0207 215 5000) is staffed by 1 x Senior Executive Officer, 1 x Executive Officer and 4 x Administrative Officers. The Unit was fully operational on 29th, 30th and 31st December and provided an email service on 1st, 2nd and 3rd January. The Unit has been fully operational from 4th January onwards. The Enquiry Unit is resourced appropriately to handle incoming enquiries to the Department
In addition to the Department’s Enquiry Unit, BEIS also delivers a Business Support Helpline (0800 098 1098) for individuals and businesses to access signposting and guidance. This resource was increased to handle an anticipated higher number of contacts over the period, including queries relating to the end of the Transition Period.
The Business Support Helpline was open every day from Monday 28th December to Saturday 2nd January 2021, closed Sunday 3rd January.