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Conveyancing: Complaints

Question for Ministry of Justice

UIN 127012, tabled on 8 December 2020

To ask the Secretary of State for Justice, what recent assessment he has made of the level of complaints made about (a) conveyancing solutions and (b) other parties undertaking property conveyancing activities.

Answered on

16 December 2020

Under the framework established by the Legal Services Act 2007, the legal profession is regulated independently of government. Solicitors are regulated by the independent Solicitors Regulation Authority, and it is a matter for them to set standards for their practitioners.

Service complaints relating to authorised persons under the Legal Services Act 2007 (including solicitors and licenced conveyancers) are within the remit of the Legal Ombudsman which operates independently of government. Conduct matters regarding solicitors and licensed conveyancers are addressed by the Solicitors Regulation Authority and the Council of Licensed Conveyancers respectively.