To ask Her Majesty's Government what discussions they have had with Ryanair about the continuation of flights whilst the national lockdown is in effect; and what steps they are taking to ensure that customers who are unable to fly as a result of the national lockdown receive full and prompt refunds from that airline.
23 November 2020
The Department engages with a number of airlines on a variety of issues; however whether an airline operates a flight or not is ultimately a commercial decision.
The Government has been clear that where a flight has been cancelled consumers are entitled to a refund and that refund must be paid. The Department and the regulator are working with industry on the policy and practices of airlines with respect to consumer refunds.