To ask the Secretary of State for Work and Pensions, how many full-time equivalent work coaches her Department employs; how many new work coaches were recruited in October 2020; and what the average caseload is for each full-time equivalent work coach.
4 November 2020
The current number of Work Coaches employed is 15028 which includes 2194 recruited in October 2020. The average caseload for each full-time equivalent Work Coach is 280.25, this includes the light touch cases were some of the customers are already in work. However, the average caseload where the customer is on an intensive work search programme is just over 180.