To ask the Secretary of State for Work and Pensions, pursuant to her statement HCWS512 made on 14 October 2020, by what means her Department identified (a) the one million claimants to receive the warm home discount automatically and (b) the further 220,000 pensioners who will receive a letter encouraging them to check their eligibility and apply for the warm home discount.
22 October 2020
To receive the Warm Home Discount, Pension Credit customers must be in receipt of the Pension Credit Guarantee Credit element, be named on the account and their supplier must participate in the scheme.
DWP matches Pension Credit data with data provided by energy suppliers participating in the Warm Home Discount Scheme in accordance with the scheme’s July qualifying date. Where a match is confirmed, a notification is issued by DWP to the energy supplier for the rebate to be applied automatically.
In some instances, a match is not confirmed and for those Pension Credit customers a letter is sent asking them to contact the Freephone Warm Home Discount Scheme Helpline [0800 917 1003] to see if they qualify.