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NHS: Computer Software

Question for Department of Health and Social Care

UIN 102071, tabled on 12 October 2020

To ask the Secretary of State for Health and Social Care, which part of (a) PHE or (b) Serco was using the old Excel format which led to NHS TEst and Trace reporting error; and whether his Department has undertaken an audit of the use of obsolete applications in the NHS.

This answer is the replacement for a previous holding answer.

Answered on

18 November 2020

Public Health England has taken action to ensure that all software is maintained with necessary updates. The IT incident related to a failure in the process for moving files between different IT systems and was not caused by a failure to update software. Increased testing volumes meant that some Excel files used in the transfer process exceeded the file size threshold and so were not uploaded. The appropriateness of IT systems used continues to be regularly reviewed and improvements made where needed.

Answered by

Department of Health and Social Care
Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.