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Universal Credit

Question for Department for Work and Pensions

UIN 96766, tabled on 29 September 2020

To ask the Secretary of State for Work and Pensions, what progress she has made on improving Universal Credit Support Delivered Locally and wider partnership support in support of vulnerable people, as outlined as a priority in the Universal Credit Programme Board paper 5 (UCPB180517).

Answered on

7 October 2020

Universal Credit Support has been improved with the introduction of a strengthened offer which includes help with digital access and budgeting, and support with other activities, such as identity verification, to improve payment timeliness.

With COVID-19 there has been an increase in demand for Help to Claim. The latest validated management information shows that Citizens Advice (England and Wales) and Citizens Advice Scotland have supported over 250,000 people through the Help to Claim period from 1 April 2019 to 31 March 2020. Over 8 in 10 people who received support rated Help to Claim as “easy” or “very easy” to use, and 9 in 10 people would recommend it. This is funded within the renewed 39m package for 20/21.