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Universal Credit

Question for Department for Work and Pensions

UIN 96765, tabled on 29 September 2020

To ask the Secretary of State for Work and Pensions, what progress she has made on the new agent-led process for both personal and corporate appointees, as outlined as a priority in the Universal Credit Programme Board paper 5 (UCPB180517).

Answered on

5 October 2020

The process to establish a new appointee or to validate an existing appointee for another benefit has been rolled out across all Jobcentres. The process determines whether an appointee is necessary and the best course of action. In making the decision, the Department must be satisfied that the claimant is not able to manage their own affairs because of a mental incapacity or severe physical disability.

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