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Home Office: Correspondence

Question for Home Office

UIN 96174, tabled on 28 September 2020

To ask the Secretary of State for the Home Department, what target (a) her Department and (b) UK Visas and Immigration has relating to the proportion of Ministerial correspondence that has to be responded to within 20-days; and what the performance was of (i) her Department and (ii) UK Visas and Immigration in meeting that target for each month in 2020.

Answered on

16 December 2020

The (a) department and (b) UK Visas and Immigration work to a target of responding to 95% of Ministerial correspondence within 20 days.

Performance on policy correspondence in meeting the target in each month in 2020 is below.

Performance has been impacted by a very significant increase in the volume of correspondence received, alongside the need for Ministers and officials to instigate a remote process for drafting and signing correspondence during the period of COVID-19 restrictions. An action plan is currently in place to clear backlogs and drive up performance with September’s increase in performance reflecting progress.

Month

Performance

Jan-20

20%

Feb-20

39%

Mar-20

41%

Apr-20

39%

May-20

27%

June-20

29%

July-20

30%

Aug -20

33%

Sep-20

63%

The information contained in the table is based on management information subject to revision.

The latest published data on UKVI performance against the service standard is held at:

https://www.gov.uk/government/publications/customer-service-operations-data-november-2020

Answered by

Home Office