To ask the Secretary of State for Work and Pensions, what her Department’s policy is on the requirement to attend face-to-face appointments with work coaches at jobcentres; and whether any updated guidance has been issued to jobcentres.
24 September 2020
In line with Public Health guidance and with safety measures in place across the Jobcentre network, face-to-face appointments can be booked with claimants who will benefit from this support.
Updated guidance has been issued to Jobcentres and is reviewed regularly.
As we double the number of Work Coaches, we will continue to expand multi-channel engagement with claimants, including booking appointments across our network to support people face-to-face where they need it.