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Cabinet Office: Correspondence

Question for Cabinet Office

UIN 91112, tabled on 16 September 2020

To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, what his Department's average reply time has been for ministerial letters in each of the last five months.

Answered on

24 September 2020

Correspondence is a vitally important interface with members of the public, Members of Parliament and Peers, and should be given the highest priority.

The Government attaches great importance to the effective and timely handling of correspondence. Departments have seen a significant increase in correspondence during the pandemic but are required to provide a substantial response to all correspondence from MPs and Peers in 20 days. Departments are not required to keep a record of the average response time. The Cabinet Office responded to 58% of MP and Peer correspondence within 20 days between April - June 2020, and to the remaining correspondence as quickly as possible. Officials are working to improve response time.

Answered by

Cabinet Office
Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.