To ask Her Majesty's Government whether all automatic replies acknowledging receipt of emails sent to government and ministerial accounts provide that a full response will be supplied; and if not, why not.
16 September 2020
Cabinet Office publishes guidance for departments on how to handle correspondence including emails. Departments will make their own arrangements for acknowledging receipt of emails.
Departments are required to provide substantive responses to correspondence from MPs and Peers promptly, and no later than 20 days after receipt. In specific circumstances, Ministers may decide that a response is not necessary.