To ask Her Majesty's Government what steps they are taking in response to the £3.1 million in service credits charged to Mears Group between September 2019 and January 2020 for poor performance in its contract to provide accommodation to asylum seekers.
4 August 2020
We expect the highest standards from our providers and accommodation provided must be safe, habitable, fit for purpose and it is required to comply with the Decent Homes Standard in addition to standards outlined in relevant national or local housing legislation.
The AASC contracts have robust performance management system to which Providers are expected to deliver; where performance falls short of the required standard for each of the individual KPIs the failures are recorded and can result in the award of Points; which can result in a Service Credits being applied.
Mears performance is monitored closely with dedicated staff in each contract area who are in contact with the Provider on a daily basis. This is supplemented by a formal governance process which includes quarterly Strategic Review Management Boards and monthly Contract Management Groups. Service credits and subsequent improvement plans are discussed and monitored as part of this process.