To ask the Secretary of State for the Home Department, what plans her Department has for establishing standards for determining visa applications as complex by caseworkers.
24 July 2020
Visa applications are considered to be complex when an Entry Clearance Officer or caseworker determines that additional information is required in order for a decision to be made.
There are no set standards for processing non-straightforward (identified as complex) by the caseworker. However, if an application is complex and expected to take longer than the standard processing timescale, UKVI will write to the customer within the standard processing time and explain what will happen next.
The published information on processing times for visa applications is published as part of the Migration Transparency data, available at https://www.gov.uk/government/collections/migration-transparency-data#uk-visas-and-immigration