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Universal Credit: Appeals

Question for Department for Work and Pensions

UIN HL5790, tabled on 16 June 2020

To ask Her Majesty's Government what was the (1) average, (2) longest, and (3) shortest, clearance time for a (a) mandatory reconsideration, and (b) successful appeal outcome to be implemented, in relation to Universal Credit in each of the last 13 months.

Answered on

1 July 2020

Table 1 below shows the Median, Lower Quartile and Upper Quartile of the number of days taken for a Universal Credit (UC) Mandatory Reconsideration (MR) to be cleared from registration. This data covers all UC MRs for each month from May 2019 – May 2020, the most recent 13 months for which data is available.

Table 1: Average Clearance Times from UC MR registration to clearance in days from May 2019 – May 2020

Month

Lower Quartile

Median

Upper Quartile

May-19

17

48

88

Jun-19

9

24

44

Jul-19

11

24

40

Aug-19

9

22

34

Sep-19

10

22

38

Oct-19

9

22

53

Nov-19

9

23

78

Dec-19

8

21

73

Jan-20

10

27

158

Feb-20

8

23

95

Mar-20

12

30

92

Apr-20

6

22

43

May-20

6

38

79

Please note that information about the extremes of a distribution (e.g. the maximum clearance time) risks being disclosive. We would not release this information publicly. Therefore, we have presented information on the lower quartile, median and upper quartile of clearance times.

The information requested on the clearance times for a successful appeal outcome to be implemented is not readily available and to provide it would incur disproportionate cost.

Notes

  • Figures are for Great Britain only.
  • This is unpublished data. It should be used with caution and it may be subject to future revision.
  • The median is presented as the average instead of the mean because the mean can be unduly affected by outlying cases.
  • Definition of Lower Quartile: The lower quartile is the value for which 25 per cent of all clearance times fall below if you were to order the distribution from lowest value to highest value.
  • Definition of median: The median time is the middle value if you were to order all the times within the distribution from lowest value to highest value.
  • Definition of Upper Quartile: The upper quartile is the value for which 75 per cent of all clearance times fall below if you were to order the distribution from lowest value to highest value.