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Local Government and Social Care Ombudsman

Question for Department of Health and Social Care

UIN HL5663, tabled on 15 June 2020

To ask Her Majesty's Government what assessment they have made of the impact of the suspension of new Local Government and Social Care Ombudsman investigations on the mental health of (1) informal carers, and (2) people accessing social care.

Answered on

29 June 2020

The Local Government and Social Care Ombudsman has restarted suspended complaints and anticipates reopening for new complaints in the coming weeks. Members of the public will not lose their right of appeal, and complaints regarding the COVID-19 outbreak period will be considered in due course. The Ombudsman is not an emergency service, and members of the public are required by law to first have their complaints investigated by their council or care provider. The Ombudsman has also opened up a helpline to give advice and support to concerned members of the public.