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Airlines: Repayments

Question for Department for Transport

UIN 48954, tabled on 19 May 2020

To ask the Secretary of State for Transport, what steps he is taking to ensure (a) Air France, (b) KLM and (c) other airlines refund customers for flights cancelled as a result of covid-19.

Answered on

8 June 2020

The Department for Transport is in regular conversation with UK airlines and wider membership bodies. We are working closely with the sector, the regulator and consumer groups to help ensure airlines deliver on their commitments.

The Government recognises the challenges businesses are experiencing regarding refunds for cancelled holidays and flights. Airlines are working hard to answer the high call volumes and to process large volumes of refunds.

The Government appreciates the frustration consumers may be experiencing. We have been clear that where a consumer has asked for a refund, that refund must be paid.