To ask the hon. Member for Broxbourne, representing the Speaker's Committee for the Independent Parliamentary Standards Authority, when the telephone line for IPSA will be re-opened.
19 May 2020
On 17 March, IPSA moved all of its staff to homeworking, in line with Government guidance. Members were asked to communicate any queries by email, and IPSA staff then called or emailed them back to provide advice or resolve any issues.
Phone lines reopened on 21 April, when IPSA adopted the common retail approach of a call booking system. This was trialled with around 70 MPs’ offices on their User Group in order to ensure the system worked effectively. Following a successful trial, on 4 May the approach was implemented for all Members of Parliament and their staff who are now able to book phone calls with IPSA payroll and support staff at a convenient time. IPSA has received 286 call bookings so far.
IPSA will keep these arrangements under review to ensure effective support to Members and their staff at this time.