To ask the Secretary of State for Digital, Culture, Media and Sport, pursuant to the Answer of 27 April 2020 to Question 38620 on access to superfast broadband, what measures to support connectivity for vulnerable customers he has agreed with telecommunication providers.
7 May 2020
In response to Covid-19, my Department has agreed a package of measures with the UK’s major fixed and mobile providers to support and protect vulnerable consumers, and those who may become vulnerable, with their connectivity needs. This package came into effect on 29 March 2020.
Providers have committed to supporting their customers facing difficulties in paying their bills, removing data caps on all current fixed broadband packages, and giving customers new and generous offers on mobile and landline services (such as data boosts at low prices and free landline calls).
Additionally, providers have committed to giving those who are vulnerable, or have been asked to self-isolate, alternative methods of communication if their fixed broadband services cannot be repaired in the event of faults.