To ask the Chancellor of the Exchequer, what steps he plans to take to fully re-open the Valuation Office Agency in order to clear the backlog of that Agency`s outstanding queries during the covid-19 outbreak.
27 April 2020
The Valuation Office Agency (VOA) is continuing to serve ratepayers at this challenging time, in line with Government guidance on managing this pandemic. The VOA is handling queries via email and other online channels and is prioritising work related to COVID-19. The VOA has moved staff from other areas to support customer service teams and help reduce response times.