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Question for Home Office

UIN 33522, tabled on 23 March 2020

To ask the Secretary of State for the Home Department, what steps the Government is taking to monitor the quality of experience of people seeking asylum in the UK.

Answered on

31 March 2020

The Home Office issues an information leaflet to asylum claimants at the point of claim which outlines the asylum process and the claimant’s responsibilities within that process. This information leaflet is periodically reviewed.

Independent guidance and advice are also available to asylum claimants provided by Migrant Help. Migrant Help are present in initial accommodation where destitute asylum seekers are initially housed and their services can also be accessed via their website or by phone. Their website is available in multiple languages, and the helpline is free and accessible in multiple languages.

UKVI work closely with our key partners and stakeholders to seek and share feedback to identify ways in which we can improve the quality of experience of people seeking asylum in the UK. We have recently set up a Customer Experience Management Team, based across the UK, who will work closely on a local level with stakeholders, to identify key areas to improve the overall experience for people seeking asylum in the UK.

Answered by

Home Office