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Social Security Benefits: Coronavirus

Question for Department for Work and Pensions

UIN 32705, tabled on 20 March 2020

To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure her Department has adequate capacity to process new social security applications resulting from the outbreak of covid-19.

Answered on

25 March 2020

This answer is a correction from the original answer.

Our priority as a Department is ensuring people get their benefit payments and that we can continue to support those who need us the most. We have mobilised our robust business continuity plans to ensure we can do just that. We are already redeploying 10,000 staff from other parts of DWP and are also recruiting additional staff to assist with the processing of claims, including support from other government departments and the private sector.

Original answer

As both the Prime Minister and Chancellor have made clear, the Government will do whatever it takes to support people affected by COVID 19 and we have been clear in our intention that no one should be penalised for doing the right thing. These are rapidly developing circumstances, we continue to keep the situation under review and will keep Parliament updated accordingly.