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NHS 111: Coronavirus

Question for Department of Health and Social Care

UIN 31514, tabled on 18 March 2020

To ask the Secretary of State for Health and Social Care, what recent assessment his Department has made of the effectiveness of the NHS 111 service response to the covid-19 outbreak.

This answer is the replacement for a previous holding answer.

Answered on

26 March 2020

Around 500 additional call handlers have already been trained.

The National Health Service has been clear that investment will increase if demand continues to rise advising that people should only call 111 if they cannot get help online. The new NHS 111 online service provides people with the right advice which frees up clinical call handlers time so that they are able to prioritise those experiencing symptoms.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.