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Local Government and Social Care Ombudsman: Complaints

Question for Ministry of Housing, Communities and Local Government

UIN 26848, tabled on 9 March 2020

To ask the Secretary of State for Housing, Communities and Local Government, what proportion of complaints to the Local Government and Social Care Ombudsman were upheld in 2019.

Answered on

17 March 2020

The Local Government and Social Care Ombudsman publishes on their website an annual review of local government complaints. The latest report available is for financial year 2018 to 2019. It reveals that 4,232 detailed investigations were carried out in 2018 to 2019 and 58 per cent of those complaints were upheld.