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Question for Department of Health and Social Care

UIN HL2110, tabled on 2 March 2020

To ask Her Majesty's Government whether staff at NHS 111 are given uniform advice scripts on how to respond to suspected COVID-19 cases.

Answered on

16 March 2020

NHS 111 call handlers work off algorithms rather than ‘scripts’. This enables the call handler to give proper advice that is tailored to the caller’s needs.

A process for COVID-19 has been worked through between NHS 111 and Public Health England.