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Social Security Benefits

Question for Department for Work and Pensions

UIN 22350, tabled on 28 February 2020

To ask the Secretary of State for Work and Pensions, what improvements have been identified in the Internal Process Reviews undertaken in the last 12 months.

This answer is the replacement for a previous holding answer.

Answered on

5 March 2020

The Department is committed to improving the way it learns lessons from customers’ experiences.

We are improving our internal guidance and communication to all staff and we are strengthening how we analyse reports and recommendations to identify systemic themes and issues so that effective improvements can be put in place.

And, a centralised team has been established to coordinate improvement activity, including monitoring where issues have occurred and the implementation of improvements.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.