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Social Security Benefits: Medical Examinations

Question for Department for Work and Pensions

UIN 19874, tabled on 24 February 2020

To ask the Secretary of State for Work and Pensions, with reference to his oral contribution of 27 January 2020, Official Report, column 525 and pursuant to the Answer of 28 January 2020 to Question 7257, on Social Security Benefits: Medical Examinations, if he will make an assessment of the compatibility of his statement that 82 per cent of personal independence payment claimants were satisfied and the results in the table provided in that answer.

Answered on

3 March 2020

The 82% referenced in my oral contribution of 27 January 2020, referred to the overall satisfaction of PIP claimants in 2017/18 as published in the “Claimant Service and Experience Survey 2017/18”, available here: https://www.gov.uk/government/publications/dwp-claimant-service-and-experience-survey-2017-to-2018

PIP Assessment Providers, Independent Assessment Services (IAS) and Capita, have a separate Claimant Satisfaction target, set at 90%. They have consistently exceeded this target since the measurement began in 2016.