To ask Her Majesty's Government what assessment they have made of reports that technology companies are deliberately slowing down old phone models.
21 February 2020
The application of consumer law to specific cases is ultimately a matter for the courts and it is not for Government to take a view on specific cases. However, the Government expects companies to behave fairly towards consumers and they are not allowed to use unfair terms in their standard contracts with consumers. Terms which allow a trader to alter goods or digital content may be potentially unfair when the terms are not sufficiently transparent for the consumer to understand.