To ask the Secretary of State for the Home Department, what steps her Department is taking to improve the transparency and accountability of providers on their performance against the targets set under the Advice, Issue Reporting and Eligibility contract.
5 February 2020
AIRE is the new Advice, Issue Reporting and Eligibility service provided by Migrant Help. The AIRE contract contains a number of formal performance measures, including Key Performance Indicators, which provide a mechanism by which the effectiveness of contract delivery can be measured. These are monitored in formal monthly and quarterly contract governance meetings. Measures can be taken where performance falls short of the standards we set.
We are providing regular updates on performance, particularly in relation to call waiting times to Local Authorities and Voluntary Sector partners.
Further information about the performance measures within the contract can be found in the contracts, published here: https://www.contractsfinder.service.gov.uk/Notice/028be8bb-3c69-494d-bfdd-59c2e1b34379?p=@UFQxUlRRPT0=NjJNT08=