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Social Security Benefits: North West

Question for Department for Work and Pensions

UIN 6610, tabled on 22 January 2020

To ask the Secretary of State for Work and Pensions, what assessment she has made of trends in the level of administrative errors made processing applications during the roll-out of (a) universal credit and (b) personal independence payment in (i) the North West, (b) Wirral and (c) Wallasey.

This answer is the replacement for a previous holding answer.

Answered on

28 January 2020

National statistics are published yearly which provide an estimate of the value of benefit overpayments that result from fraud, claimant error and official error (administrative errors). I have copied below a link to the latest publication.

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/801594/fraud-and-error-stats-release-2018-2019-estimates.pdf

Each application made to UC or PIP is judged on its own merit, taking into account the information provided by the claimant, and robust Quality Assurance Processes are in place to minimise administrative errors. When a claimant disagrees with the decision made there is a well-established process in place for this to be looked at again, when more information may be provided by the claimant.

Named day
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