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Social Security Benefits: North West

Question for Department for Work and Pensions

UIN 4304, tabled on 16 January 2020

To ask the Secretary of State for Work and Pensions, how many claimants for (i) personal independent payment, (ii) employment and support allowance, (iii) universal credit in (a) Wallasey, (b) Wirral, (c) Merseyside and (d) the North West were transferred to the vulnerable persons team in each of the last 12 months.

Answered on

21 January 2020

I can confirm that the Department does not centrally hold the information requested.

DWP is committed to providing the best possible support for all our claimants, including the most vulnerable in society. We are continuously reviewing and improving the service for vulnerable people to ensure that it is accessible and responsive to their needs.

Specific training and guidance is provided for all staff on working with different vulnerable groups. This includes developing the skills they need to support and communicate with a diverse range of customers, and specific training is provided for working with different vulnerable groups.

DWP staff have access to information on services and support available in their local area for vulnerable claimants and will signpost claimants to national and local organisations who provide specialist support.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.