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Independent Case Examiner

Question for Department for Work and Pensions

UIN 1734, tabled on 9 January 2020

To ask the Secretary of State for Work and Pensions, what the average length of time taken was by the Independent Case Examiner to (a) begin and (b) complete an investigation into a complaint against her Department in the first six months of 2019.

Answered on

14 January 2020

In the first six months of 2019 (January to June 2019) it took the Independent Case Examiner’s Office an average of: 59 weeks to commence an investigation (from the point at which the complaint was accepted for examination); and 23 weeks to complete an investigation (from the point at which it was allocated to an investigation case manager).

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.